An honest comparison

Riley vs Birdeye

Birdeye is a reputation dashboard sold to your client, and the agency still drafts every reply and fixes every listing by hand. Riley is a proof worker sold to the agency. It watches each client location, drafts the fix, acts in your tools once you approve, verifies it, and signs a receipt you hand the client every week.

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Different jobs

Both watch reviews. Only one does the work.

Birdeye gives your client a dashboard of reviews and listings, then it is on the agency to read it and act. The replies, the listing fixes, the proof for the client, all of it is still hand work. Riley does that hand work for you. It drafts the reply, waits for your approval, makes the change, checks it landed, and signs a receipt your client can read. Here is the difference, line by line.

BirdeyeDashboard sold to your client
RileyProof worker sold to the agency
Who it is sold to
Sold to the local business as a dashboard it logs into.
Sold to the agency. One worker that runs across every client you manage.
Who does the work
It shows the reviews and alerts. The agency still writes every reply by hand.
Riley drafts the reply for you. You read it, edit if you want, and approve.
Listing fixes
Flags a wrong hour or address, then leaves the correction to you.
Writes a Fix Card and makes the change once approved, then checks it actually landed.
Approval
You act inside its dashboard whenever you remember to log in.
Approve from Slack. Nothing goes out until you say yes, right where you already work.
Proof for the client
Reports and charts pulled from the dashboard. No record that a reply was verified.
A signed weekly receipt. What changed, what was verified, honestly noted.
Resell to clients
The dashboard is the product your client already pays for.
The signed receipt is yours to hand the client. Your name on the work, every week.

Keep Birdeye if your client wants a dashboard to look at. When the job is doing the replies, fixing the listings, and proving the work, that is the job Riley was built for.

See the first signed receipt, then decide.

Set Riley up around one client, approve the work, and watch the proof land. Nothing to run after setup.

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