An honest comparison

Riley vs Weave

Weave runs the phones, texts, and review requests inside one practice. Riley works on your side of the table, watching reviews and Google Business Profile across every client you manage, doing approved fixes, and handing you signed proof every week.

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Different jobs

Both are useful. They do different work.

Weave is software a practice installs to handle its own front-desk comms, one location at a time. Riley sits on the agency side, watches reviews and Google Business Profile across your whole client roster, acts only with your approval, and proves what it did. Here is the difference, line by line.

WeavePer-practice comms software
RileyAgency-side proof worker
Who it is for
The practice and its front-desk staff, one location at a time.
The agency that manages many practices. One place to run every client you handle.
Across a roster
Set up per practice, so each location is its own separate account.
Watches every client location together. Each client's voice and history kept separate.
Reviews and GBP
Helps the practice request reviews and message customers.
Watches reviews and Google Business Profile, then opens a Fix Card when something needs attention.
Who does the work
Your team logs in and runs the replies and campaigns.
Riley drafts the fix, you approve in Slack. Nothing goes out until you say yes. No extra staff.
Proof
Reporting and dashboards inside the practice's own account.
Signed weekly receipt. What Riley watched, fixed, and verified, honestly noted.
Hand to your client
The practice owns its account and sees its own data.
Yes. The signed receipt is something the agency hands its client.

Keep Weave running the front desk inside each practice. When the job is watching your whole roster and proving the work, that is the job Riley was built for.

See the first signed receipt, then decide.

Point Riley at one client location, approve a fix in Slack, and watch the signed receipt land. Nothing to run after setup.

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