Support

How can we help?

Search the common questions below, browse the docs, or reach a human. We answer fast, and we tell you the truth.

Browse by topic

Find your answer fast.

Pick the area you need. Each one opens the right page in the docs.

Common questions

Quick answers.

The questions agencies ask us most. Use the search above to filter.

How do I connect Slack?

Riley installs into your Slack with a secure sign-in, then reports in and asks for your approval right in the channel you choose. See the integrations page for the steps.

How do I connect Google Business Profile?

Connect each client's Google Business Profile with one click. Riley then watches reviews and listing details for that client. Details are on the integrations page.

Does Riley change anything without my approval?

No. Riley drafts the fix and waits. Nothing posts, replies, or changes on a client account until you approve it. You set what needs a sign-off per client.

What is on the weekly receipt?

A signed summary per client: what changed, what was verified live, and an honest note on anything Riley could not confirm. It is proof you can hand the client, not a claim.

How is billing calculated?

You pay a flat monthly price for your plan, not per task or per token. The plans are Personal AI Receipts at $29, Team AI Work Ledger at $199, Agency Client Receipts at $699, and a custom Enterprise Control Plane. Predictable monthly plans with included usage; Riley never charges an overage without your approval. External AI/provider costs are separate unless explicitly routed through Riley. See pricing.

Is my clients' data private?

Yes. A forwarded receipt opens only for someone with the link, it shows a signed summary, and the client's source data stays private. Nothing is publicly searchable. See security.

Can I pause Riley or disconnect a tool?

Anytime. Turn off any connection in one click, and Riley stops working with that tool. Your data in the tool is not affected, and you can reconnect whenever you want.

Do I need a credit card to try Riley?

No. Early access signup is free, with no card required. Connect one account and run a full watch, fix, verify pass, so you hold a signed receipt before you decide to pay.

How many clients can I manage?

Agency Client Receipts includes up to 10 client spaces, and additional client spaces are $49 per client a month. Riley keeps every client separate and proves the work per client. For larger rosters, contact sales about the Enterprise Control Plane.

Reach a human

Still need a hand?

A real person answers. We do not hide behind a bot for support.

Email us

Send us the details and we will get you sorted.

support@hireriley.com We reply within one business day.

Ask from your dashboard

Signed in? Ask Riley from your dashboard and it will help, or loop us in.

Open dashboard Fastest for account-specific questions.

Talk to a human

Want a walkthrough of your roster? Book time with the team.

Book a walkthrough Best for agencies sizing up Riley.

We have got you.

Most answers are a click away, and a human is one email behind that. Get early access and watch the first signed receipt land Friday.